Near the end of the year, the catering industry will usher in the peak season again. However, the restaurant owners have had mixed feelings due to the impact of the "personnel turnover" at the end of the year. The difficulty in personnel recruitment, retention and employment in the traditional service industries represented by the catering industry has once again attracted social attention.
Wie kann man unter dem Trend der Intelligenz den Arbeitskräftemangel in der Dienstleistungsbranche überwinden?
In terms of labor shortage, the catering industry is a typical example in the service industry. Waiters and dishwashers, as relatively basic occupations, generally have low income, high work intensity and little space for promotion, making the catering industry less attractive to young people. Especially by the end of the year, the catering industry is the "hardest hit area" for the loss of front-line employees. During the Spring Festival, the catering industry may not be able to operate normally due to the insufficient number of employees, and there will be a long "recovery period" even after the New Year.
Nicht nur der Arbeitskräftemangel, sondern auch die teuren Arbeitskräfte Kosten is also squeezing the profit margins of the service industry. The Caixin PMI for November 2021 released recently recorded a reading of 52.1. The input price of the service industry is affected by the labor cost and the increase in the price of raw materials and energy, and has maintained an upward trend for 17 consecutive months, with a significant increase in November 2021, the highest since June 2021. In November 2021, although the charge price of the service industry rose for the third consecutive month, the increase fell back. Since November 2020, the input price index of the service industry has continued to be higher than the charge price index, and the survival pressure of enterprises in the service industry has become prominent.
In addition to the pain points of the industry, the risk of crowds gathering under the epidemic, epidemic prevention restrictions on the movement of people, and the tide of employees returning home at the end of the year have further highlighted the difficulty of employment in the service industry.
Robotic assistance
"Super Staff" Eases the Workforce Crunch of the Service Industry
Despite the looming year-end labor shortage, some restaurant owners are not panic. Walking into restaurants such as Pizza Hut, Haidilao, Dadong, Quanjude, Xibei, and Jiahe Yipin Congee, the figures of "special waiters" gave us the answer.
They are graciously greeting customers at the door of the restaurant, bringing guests in and recommending special dishes and membership discounts, and humming a song and shuttling between tables to deliver meals -- This is the restaurant marketing service robot Lucki from ORION STAR. It "delivers meals during busy hours and attracts customers during leisure hours" to solve the meal delivery and marketing needs of catering enterprises. It can deliver 400-600 dishes per day, which means that the original work of 2-3 full-time runners can be solved by only one robot, and there is no need to worry about the employee turnover at the end of the year.
Moreover, due to the high mobility of waiters in the catering industry, it is difficult to cultivate skilled workers, and many shop assistants are not proficient in their own products and culture. Fortunately, the Lucki can provide support for service specialization through customized QA and industry QA configuration. For example, when a customer asks "What is the Juqi Roast Duck?", it can introduce it by voice.
Not only restaurants, patients coming and going every day and various problems also make hospital staff overwhelmed. At the Seventh Hospital of Chengdu Chenghua District, the Greeting Robot mini from ORION STAR answered the various questions raised by the patients, such as "Where is the pediatrics department?" "Which department should be registered with does the baby have a cough?", and the screen on the head would also display the information that patients need to inquire about in a timely manner, which greatly reduces the repetitive consulting work of the guide staff.
It's cute and small, but powerful. It can provide services such as active welcome, pre-check triage, inquiry service, and road guidance, and it can also sing and dance, making many frowning children smile.
Begrüßungsroboter im Bürogebäude von Baoland Property
And in the front desk of the office building of Baoland Property, the "Super Staff" ORION STAR Robot is on duty, which also alleviates the pain point of labor shortage and high labor cost. Whether it's a customer visit or a job seeker coming for an interview, or courier to deliver items, you only need to enter your name, mobile phone number and relevant information on the robot to quickly identify and register. In addition, the robot can also link with IOT equipment such as access control and gates to undertake various human and administrative reception tasks such as interviews. The data shows that a robot can save an average of 0.7 manpower on average at the front desk of an enterprise, and the cost is only 35 percent of the traditional human cost.
Behind the counterattack of the service industry, ORION STAR hardcore technology ist recognized
Egal, ob Sie heute eine Messehalle, ein Hotel oder ein Regierungsbüro betreten, es gab immer einen ORION STAR-Roboter, der Sie führte. Die Daten zeigen, dass fast 30.000 Roboter im Einsatz sind, die fast 10.000 Kunden bedienen, mit einer durchschnittlichen täglichen Sprachinteraktionshäufigkeit von mehr als 15 Millionen und einer Gesamtzahl von bedienten Personen{{5 }} Zeit von mehr als 300 Millionen.
Warum OrionStar Robot von so vielen Unternehmen in der Dienstleistungsbranche anerkannt wird. Neben der Möglichkeit, 724 Stunden zu arbeiten, Kosten zu senken und die Effizienz zu steigern, ist eine starke Sprachinteraktion auch aus Sicht des zugrunde liegenden technischen Supports ein wichtiger Faktor für die Kundenerkennung. Für die Dienstleistungsbranche sind die Kommunikationsfähigkeiten der Mitarbeiter von entscheidender Bedeutung. Auf der Ebene der Sprachinteraktion hat der Roboter Orion Star drei große Vorteile:
Genaue Erkennung: Industry-leading recognition accuracy in noisy environment, 6-microphone ring array, 5-meter radio range, and 94 percent recognition rate in 75dB noise environment.
Reibungslose Kommunikation: Derzeit ist die Gruß Roboterserien von Robotern sind in mehr als 20 Szenen gelandet. With abundant knowledge base of industry scenes and over 15 million daily voice interaction frequency, Greeting Robot series have a 100 percent correct reply rate of tens of thousands of general chats. Recently, Greeting Robot has added a powerful encyclopedia function, and the QA interactive function has been further enhanced, which can be called the robot version of "Baidu Encyclopedia". "Who was the first emperor of the Tang Dynasty?" "Make a sentence with 'Ya Que Wu Sheng", "Please give an introduction to Suzhou", whether it is famous sentences, synonyms, sentences, garbage classification, or new crown epidemic query, idiom dictionary, history and translation, it can answer the questions of users anytime and anywhere.
Based on es ist "fluent answers" and powerful "brain capacity", when the robot can not only hear, but also understand, and respond to the needs of users, and promote the natural degree of voice interaction technology and human-computer interaction to a higher level, the human-machine dialogue "has mutual exchange, and avoid awkward silence and getting off the subject", which will undoubtedly bring better service experience to users.
Standarderklärung: Ein Roboter wird nicht von Emotionen beeinflusst und kann einen konsistenten Servicezustand erreichen. Mit der Greeting Robot-Serie werden Kunden nicht mehr durch hohe Personalfluktuation und Schulungskosten belästigt. Manager können die Frage- und Antworteinstellungen anpassen, den Inhalt der Roboterfrage und -antwort entsprechend der tatsächlichen Nutzungsszene standardisieren und die Vereinheitlichung der Servicestandards erreichen; Basierend auf der interaktiven Fähigkeit der Verallgemeinerung von Fragen und Antworten kann der Begrüßungsroboter knifflige Fragen flüssig beantworten, um die Servicezufriedenheit zu verbessern.
If the past ten years are the technical reserve period for intelligent service robots, the next ten years will be its golden development period. From restaurants and hotels to hospitals and enterprise reception desks, more and more ORION STAR robots will improve service experience and better meet the people's living and working needs. At the same time, they will continue to explore new models and enrich new formats to bring more development opportunities for themselves.